Shopping at My Family Silver
For items offered for sale by exhibitors
Please contact the exhibitor direct by telephone, email or via the "Contact Exhibitor" button on the sale listing.
Please note that My Family Silver can offer no warranty or take responsibility for items offered by its exhibitors
For goods offered by Unicorn Silver Ltd and Heraldic Silver Ltd (trading names of My Family Silver)
You can order products displayed on this website by Unicorn Silver Ltd and Heraldic Silver Ltd (1) by telephoning (2) by faxing or posting to us a completed copy of the order form or (3) on-line.
If you have placed your order on-line, we will shortly afterwards send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have a record of your order details. An email order confirmation does not necessarily mean that we will be able to meet the requirements of your order.
Prices
Our prices are shown on our website, and include VAT at 20%. Non-EU customers are responsible for Import Duty/Tax in their respective countries.
Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
We try to make sure that the prices on our website are accurate but errors may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment made for the goods will be refunded in full.
All offers are available while stocks last. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
You will be notified of the delivery costs automatically before you submit your credit card details.
Payment
You can pay on-line with any of the following credit/debit cards: Visa, MasterCard or American Express credit card or by debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.
Your account statement will show "Unicorn Silver" or "Heraldic Silver" as the payee.
Orders placed by fax or phone and not paid for by credit or debit card will only be processed once payment has been received and cleared.
Delivery
We aim to deliver items of antique silver in stock within 5 to 10 working days of your order.
We will make every effort to deliver other products within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item please contact My Family Silver by telephone on 020 7781 2305 or email [email protected] quoting your order reference number. We will try and ensure that you receive your order as quickly as possible, or, if you wish you may cancel your order and we will refund you any money which you have paid.
This does not affect your statutory rights as a consumer.
Returns
We believe that you will be delighted with your purchase but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Unwanted purchases (excluding crested products and signet rings)
You may cancel your order for any reason at any time up to and including 7 days from the date of delivery of your order provided you have taken reasonable care of the products. We will require you to pay for the return postage of the goods. Please contact My Family Silver on t: 020 7781 2305 and inform them us of your wish to return the goods your purchase.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you send the purchases back suitably insured using delivery method which requires a signature upon delivery such as Royal Mail "Signed For" or Special Delivery.
Our responsibility
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
You will be responsible if you use this website in breach of these terms of use and using this web site you agree to reimburse us for any loss that you cause us as a result of any such misuse.
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.
No data provided on the site by you is supplied to third parties in anyway.
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
These terms are governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For queries concerning the operation of this website please contact
My Family Silver
611 The Linen Hall
162-168 Regent Street
London W1B 5TG
t: +44 (0)176 384 9192
e-mail: [email protected]